Merchandise may not be returned without prior authorization from ShopKellyRight.com's Customer Service Department. All return requests must be made within 30 days of the shipping date and items must be in their original wrap and in sellable condition. Merchandise that has been worn, used or altered will not be accepted for return or exchange.
Custom ordered (personalized) merchandise cannot be returned unless an error was made on the part of ShopKellyRight.com in the fulfillment of your order. Customers are responsible for any return postage. There is a 15% restocking fee on returned standard products. Shipping costs and taxes cannot be refunded.
Step 1 – Request return authorization and instructions
Please send an email to KellyRight@espend.store
Step 2 – Shipping product back
Complete the RETURNED GOODS AUTHORIZATION portion of your shipping order receipt and return both the product and form to the address below:
Shop Kelly Right
33130 Magnolia Circle, Suite B
Magnolia, TX 77354
We recommend using a shipping service that offers a method to track your package, such as FedEx or USPS. Please take care in re-packaging your return to prevent any damage on the return trip.
Step 3 – Refunds
When the returned item has been received and confirmed as free of wear, damage or alteration, the refund process will be initiated. ShopKellyRight.com will issue a refund of the original cost of merchandise less the restocking fee and shipping cost in the same method the item was purchased.